Tenant FAQs

Move-in costs vary by property, but most tenants pay the first month’s rent and a security deposit before move-in; some properties also require last month’s rent—check the listing or lease for specific move-in requirements.

Applicants must be of legal age to enter a lease agreement, which is generally 18 years or older.

Security deposits are generally refundable if the lease terms are met and there is no damage beyond normal wear and tear; deductions may be made for unpaid rent, repairs, or excessive cleaning after move-out.

Apply online through our tenant portal or in person with a completed application, application fee, proof of income, valid ID, and any requested rental history or references; submitting a full application promptly helps streamline approval and rent collection.

Rent is usually paid via our secure tenant portal (online payment or automatic bank transfer), though some properties may also accept zelle or money order—ask your property manager for available rent collection options.

Review your lease and contact management before getting a pet; many properties allow pets with prior approval and may require a pet deposit, monthly pet rent, and documentation about size/breed or vaccinations.

Check your lease for the required written notice period and submit your intent to vacate in writing by the deadline; follow the move-out instructions and return keys to avoid unnecessary charges.

We prioritize fast, transparent communication and efficient maintenance coordination to protect the property and tenant experience; emergency issues receive immediate attention while routine requests are scheduled and tracked through our system for timely resolution.